Job Details
Schedules and prioritizes service work for Field Technicians based on customer requests while reducing nonrevenue time. Addresses customer requests for mobile service support as a centralized point of contact, creating faster response times and leading to enhanced customer experience. Track Preventative maintenance contracts, and schedule services.
Responsibilities
- Centralize customer inquiries for field service work by opening work orders to document, schedule and communicate needed machine repair
- Utilizes a scheduling tool to assign and prioritize Field Service Technician workload based on proximity and availability
- Detects service truck location to identify proximity to other customer requests
- Updates customer profiles using equipment, hours and/or other information for work order
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
- Maintains a clean work area and performs work in a neat and orderly fashion
- May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Experience, Education, Skills and Knowledge
- Ability to use standard desktop applications such as Microsoft Office and internet functions
- Ability to work in a fast pace team environment and host difficult conversations
- Experience communicating effectively verbally over the phone and in person, as well as in writing
- General understanding of mechanical/technical terms
- Experience working on a performance-based team
- High School Diploma, GED, or equivalent experience required
Benefits:
- Paid vacation and holiday time
- Overtime Pay
- Group health insurance, including dental insurance
- Group life insurance
- Profit Sharing Plan