Open position

Job Details

Service Coordinator

Schedules and prioritizes service work for Field Technicians based on customer requests while reducing nonrevenue time. Addresses customer requests for mobile service support as a centralized point of contact, creating faster response times and leading to enhanced customer experience.  Track Preventative maintenance contracts, and schedule services.

    Quick Facts

  • Job Category: Service
  • Huntsville Location:
  • 25135 One Aviation Way SW

    Madison, AL 35756

White Plus

Benefits We Offer

Retirement Plan & 401(k)

Health Insurance

Dental Insurance

Prescription Insurance

Life Insurance

Progressively Paid Holiday & Vacation Plans

Online and Instructor-Led Training

Professional Work Environment

New and Rewarding Opportunities to Grow in our company


  • Centralize customer inquiries for field service work by opening work orders to document, schedule and communicate needed machine repair
  • Utilizes a scheduling tool to assign and prioritize Field Service Technician workload based on proximity and availability
  • Detects service truck location to identify proximity to other customer requests
  • Updates customer profiles using equipment, hours and/or other information for work order
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
  • Maintains a clean work area and performs work in a neat and orderly fashion
  • May participate in Service EDUCATE Training programs required for the development of skills and knowledge

Experience, Education, Skills and Knowledge

  • Ability to use standard desktop applications such as Microsoft Office and internet functions
  • Ability to work in a fast pace team environment and host difficult conversations
  • Experience communicating effectively verbally over the phone and in person, as well as in writing
  • General understanding of mechanical/technical terms
  • Experience working on a performance-based team
  • High School Diploma, GED, or equivalent experience required


  • Paid vacation and holiday time
  • Overtime Pay
  • Group health insurance, including dental insurance
  • Group life insurance
  • Profit Sharing Plan

Join our team

Although Warrior Tractor has grown quite a bit since 1967, we have maintained our close-knit family environment. Warrior Tractor is looking for energetic, hardworking, dependable individuals. We understand that Warrior Tractor is the business it is today because of our dependable workforce. Many of our employees have been with our team for over 30 years. We invite you to review our open positions if you are interested in becoming part of the Warrior Tractor team.