Open position

Responsibilities

• Centralize customer inquiries for field service work by opening work orders to document, schedule and communicate needed machine repair
• Utilizes a scheduling tool to assign and prioritize Field Service Technician workload based on proximity and availability
• Detects service truck location to identify proximity to other customer requests
• Updates customer profiles using equipment, hours and/or other information for work order
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• Maintains a clean work area and performs work in a neat and orderly fashion
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge

Experience, Education, Skills and Knowledge

• Ability to use standard desktop applications such as Microsoft Office and internet functions
• Ability to work in a fast pace team environment and host difficult conversations
• Experience communicating effectively verbally over the phone and in person, as well as in writing
• General understanding of mechanical/technical terms
• Experience working on a performance-based team
• High School Diploma, GED, or equivalent experience required

Benefits

• Paid vacation and holiday time
• Overtime Pay
• Group health insurance, including dental insurance
• Group life insurance
• Profit Sharing Plan